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Product MUST be installed in accordance with current TCNA Handbook Stone Methods. Always inspect material prior to installation — Claims are not accepted after material is installed.
Natural stone requires blending, as they naturally vary from piece to piece and across different segments of your order. This procedure is common practice in the installation of tile and stone, and helps ensure the beauty of the finished installation. Artsaics wants our customers to be delighted with their finished rooms. Performance of a blended dry layout of your product is a critical step in ensuring optimal results. Some natural stone products may have epoxy coating on the back surface, which can require epoxy or modified thinset for proper installation.
Stone should be sealed before and after grouting with a penetrating sealer and maintained regularly. Clean the surface with a non-abrasive, mild and PH neutral cleanser; do not use bleach or acids. Acids from foods or cleaners could cause permanent etching in stone.
Spills or tracks on floor should be removed promptly. Floors should be regularly swept (soft bristle broom), vacuumed (no beater brush) and/or damp mopped (after debris removed).
Natural stone such as marble, limestone, travertine, onyx, granite are products of nature; and no two pieces of stone are exactly alike. Every piece of stone has unique natural variations, markings, shadings, and inclusions which can include fissures, pits, open or dry seams, fossils or glass veins, and differ in regard to moisture absorption, surface finish, texture and coefficient of friction. These are not defects but rather inherent characteristics of natural stone products, which may require periodic maintenance. All stone tiles and products should be sealed with a penetrating sealer prior to grouting to prevent the grout from staining the stone. It is further recommended that these stones be resealed as part of normal maintenance procedures.
Artsaics makes no expressed or implied warranty, for any particular use. Customer is responsible for determining slip resistance suitability and maintainability. These products inherently lack uniformity and are subject to variation in aesthetics, color, shade, size, finish, tint, hardness, strength, resistance, density, etc. All tile measurements are nominal.
For a thorough understanding on specific care and cleaning options, please refer to the TCNA (Tile Council of North America) at www.tcnatile.com or the Natural Stone Institute at naturalstoneinstitute.org |